Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the SepRoom web application and website (the “Service”), operated by SepRoom Ltd (“SepRoom,” “we,” “us”). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a company or other organization, “you” includes that organization, and you confirm you are authorized to bind it. If you do not agree to these Terms, do not use the Service.

1. The Service

SepRoom provides software for preparing artwork for print: it generates color separations and renders previews of the expected printed result — currently centered on simulated-process separations for screen printing, as described on our website. The Service evolves: we may add, improve, or retire features over time. Separations and previews are computed estimates, not a guarantee of printed results (see Disclaimers). You are responsible for reviewing the generated outputs, configuring your production process, and approving files before printing.

2. Business use

The Service is intended for use in connection with a trade, business, craft, or profession. By subscribing, you confirm that you are acting for business purposes and not as a consumer.

3. Accounts

• You must be at least 18 years old, provide accurate information, and keep your account email address current.
• Accounts are personal to you: keep your login secure and do not share access with others. You are responsible for activity under your account. Notify us promptly of any unauthorized use.
• We may ask you to verify your identity or business where reasonably necessary.

4. Free trial

• New customers can start a 7-day free trial. The trial includes a limited allowance of credits and storage so you can evaluate the Service on your own artwork.
• A trial is started by choosing a plan. The plan, its price, and the date of the first charge are shown at checkout before you confirm. Unless you cancel before the trial ends, the plan begins and billing starts automatically when the trial period expires. You can also choose to start your plan early, which begins billing immediately.
• One free trial per customer. We may decline, limit, or end trials where we detect repeated or abusive trial use.

5. Subscriptions and billing

• SepRoom is a paid subscription service, offered in monthly plans (currently Starter, Pro, and Studio) described on the pricing page. Each plan includes a monthly credit allowance and a storage quota.
• Prices shown on our website are in USD and exclude VAT, GST, sales tax, and similar indirect taxes unless expressly stated otherwise. Applicable taxes are calculated and added at checkout according to your location and tax status.
• Purchases are processed using Stripe Managed Payments. For eligible Managed Payments transactions, Link acts as the merchant of record and may appear as the seller on checkout pages, receipts, invoices, or payment statements. Link handles applicable indirect-tax calculation and remittance, payment disputes, and transaction-related customer support in accordance with its terms.
• Subscriptions renew automatically each billing period until cancelled. You can cancel at any time; cancellation takes effect at the end of the current period. Plan upgrades take effect immediately with a prorated charge; downgrades take effect at the next renewal. Price changes apply from your next renewal, with reasonable advance notice.
• If a payment fails or your subscription lapses, processing and downloads are suspended until payment is resolved. Stored projects are retained for 60 days after a paid subscription ends (14 days when a free trial ends without payment), and we email you before anything is removed. After the retention period, stored projects are permanently deleted. Resubscribing within the period restores full access to your work.
• You may request a refund of your first subscription charge within 14 days of that charge. Refund eligibility may be reduced or refused where substantial processing credits have been consumed, except where applicable law requires otherwise. Beyond that, fees are non-refundable except as expressly stated in these Terms, under the applicable payment terms of Stripe or Link, or where required by law.

6. Credits and storage

• Credits are the Service’s usage unit: they cover the processing your account consumes — importing and separating artwork, editing that requires re-separation, and exporting production files. The credit cost of an action scales with the size of the artwork; current costs are described on the pricing page, and where reasonably practicable the cost is shown before you confirm a chargeable action. We may update credit costs prospectively, with reasonable notice of material changes.
• Your plan’s credit allowance refreshes each billing period. Unused plan credits do not carry over to the next period.
• Additional credit packs can be purchased at any time on an active plan. Unused pack credits carry over between billing periods while your subscription remains active, and lapse when it ends.
• Credits have no cash value, are not transferable, and are not refundable except where required by law. When your available credits are used up, processing pauses until your allowance refreshes, you buy a credit pack, or you upgrade your plan; your projects and existing outputs remain accessible.
• Storage counts the artwork and generated outputs kept in your account against your plan’s quota. Deleting a project frees its storage.

7. Your content

You retain ownership of the artwork you upload (“Your Content”). As between you and SepRoom, you also own the separation files generated from Your Content, subject to SepRoom retaining ownership of the software, algorithms, and underlying technology used to create them. Your ownership of generated separation files is not affected by expiry or termination of your subscription. You grant us a limited license to host, store, process, and display Your Content solely to operate and provide the Service to you.

We will not access or use Your Content except to provide, secure, and support the operation of the Service, to comply with law, or where you ask us to investigate a support issue. We do not use Your Content to train machine-learning models.

You are responsible for Your Content and represent that you have the rights necessary to upload and process it. Do not upload artwork you are not authorized to use.

8. Confidentiality

Each party will keep confidential any non-public information received from the other that is identified as confidential or would reasonably be understood to be confidential — for you, that includes Your Content. This does not prevent disclosures required by law, or to professional advisers and service providers who are themselves bound by confidentiality obligations.

9. Acceptable use

You agree not to:

• Upload content that is unlawful or infringes the rights of others.
• Upload malware or other malicious files.
• Attempt to disrupt the Service, probe or test it for vulnerabilities without our written permission, reverse-engineer it, or gain unauthorized access to it or its systems.
• Access the Service by automated means or scrape it.
• Share account credentials or resell or redistribute the Service without our permission.
• Exceed or circumvent applicable credit, storage, or usage limits.
• Use generated outputs in violation of third-party rights.
• Use the Service to process sensitive personal data; it is designed for artwork, not personal records.

10. Intellectual property

The Service, including its software, separation engine, design, and branding, is owned by SepRoom Ltd and protected by intellectual-property laws. These Terms grant you no rights in the Service other than the right to use it as permitted here.

11. Disclaimers

The Service is provided “as is” and “as available,” without warranties of any kind. In particular, color separations and on-garment previews are simulations: actual printed results depend on your inks, mesh, substrate, press, RIP, and process, and are not guaranteed by SepRoom. Always confirm with a physical test print before production. This section does not affect any statutory rights that cannot be excluded.

12. Limitation of liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

Subject to that, and to the maximum extent permitted by law: we will not be liable for any indirect, incidental, or consequential damages, or for any lost profits, wasted materials, or ruined prints arising from your use of the Service; and our total aggregate liability for all claims arising out of or relating to the Service will not exceed the greater of the amounts you paid us in the twelve months before the first claim and £100.

13. Indemnification

You will indemnify us against reasonable losses and costs arising from a third-party claim that Your Content infringes that third party’s intellectual-property rights, or from your unlawful use of the Service, except to the extent the claim was caused by our modification or misuse of Your Content. We will notify you promptly of any such claim, allow you reasonable control of its defense and settlement, and provide reasonable cooperation at your expense. You may not settle a claim in a way that admits liability on our behalf or imposes obligations on us without our written consent.

14. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms or fail to pay. On termination, your right to use the Service ends and we may delete Your Content as described in the Privacy Policy. Sections of these Terms that by their nature should survive termination — including accrued payment obligations, intellectual-property provisions, confidentiality, disclaimers, limitations of liability, and governing law — survive it.

15. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where applicable law does not permit that choice.

16. Changes to these Terms

We may update these Terms from time to time. Changes will be posted here with a new effective date, and we will notify you directly (for example by email) of changes that materially affect pricing, your usage rights, or liability before they take effect. Continued use after changes take effect constitutes acceptance.

17. Contact

Questions about these Terms can be sent to info@seproom.com. SepRoom Ltd is registered in England and Wales, company number 17366776, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.